Terms of Service

Last updated: January 2025

1. Acceptance of Terms

By accessing and using Validash ("Service"), you accept and agree to be bound by the terms and provision of this agreement.

2. Use License

Permission is granted to temporarily access the Service for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • Modify or copy the materials
  • Use the materials for any commercial purpose or for any public display
  • Attempt to reverse engineer any software contained on Validash's platform
  • Remove any copyright or other proprietary notations from the materials

3. Service Description

Validash provides SEO audit and analysis services for local businesses. Our service includes:

What We Provide:

  • 47-point technical SEO review
  • Call blocker analysis with estimated impact
  • Plain-English report with actionable recommendations
  • Quick-win fix checklist
  • Agency accountability question guide
  • 7-day email support for clarification questions

What We Don't Provide:

  • We do not implement SEO fixes or changes to your website
  • We do not guarantee specific ranking improvements
  • We do not provide ongoing SEO management services
  • We do not guarantee specific increases in traffic or calls

Service Limitations:

  • All estimates are based on industry benchmarks and aggregated data
  • Individual results may vary depending on business type, competition, and local market conditions
  • Our analysis is based on publicly available data and information you provide
  • We cannot guarantee the accuracy of third-party data sources

Delivery:

Audit reports are typically delivered within 24 hours of purchase and data submission. Delivery may be delayed if required information is not provided or is incomplete.

4. Payment Terms and Refund Policy

Payment for services is processed through Stripe. By making a payment, you agree to provide accurate and complete payment information.

Refund Policy:

As Validash is a digital service delivered immediately upon purchase, refunds are generally not available once the audit report has been generated and delivered.

However, in accordance with Australian Consumer Law, you may be entitled to a refund or remedy if:

  • The service fails to meet our stated description
  • The service is not delivered within 48 hours of purchase and data submission
  • There is a major failure in the service provided
  • The service is not fit for its disclosed purpose

To request a refund under these circumstances, please contact us within 7 days of receiving your audit report with details of the issue.

Australian Consumer Law Rights:

Nothing in these Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

5. Google API Services

Validash uses Google Analytics API and other Google services to provide analytics and insights. By using our Service, you acknowledge and agree that:

  • Your use of Google APIs through Validash is subject to Google's Terms of Service and Privacy Policy
  • Validash accesses your Google Analytics data with read-only permissions
  • You grant Validash permission to access your Google Analytics data for the purpose of generating SEO reports
  • You can revoke Validash's access to your Google account at any time through your Google Account settings
  • Validash's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements

What Data We Access:

  • Website traffic data
  • User behavior metrics (pages viewed, session duration)
  • Traffic source information
  • Geographic data of visitors

What We Don't Access:

  • Personal information of your website visitors
  • Payment information
  • Email addresses of your customers
  • Any personally identifiable information (PII)

6. User Accounts

You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.

7. Data Collection and Use

We collect and use data as described in our Privacy Policy. By using the Service, you consent to our collection and use of your data in accordance with our Privacy Policy.

8. Disclaimer and Limitations of Liability

Service Performance:

The analysis and recommendations provided by Validash are based on industry best practices and data available at the time of the audit. While we strive for accuracy, we cannot guarantee:

  • Specific outcomes or results from implementing our recommendations
  • The accuracy of third-party data sources
  • That all issues with your website will be identified

No Guarantee of Results:

Validash provides analysis and recommendations only. We do not guarantee:

  • Specific increases in traffic, rankings, or calls
  • That implementing our recommendations will achieve any particular result
  • The accuracy of estimated call impact figures (which are based on industry averages)

Consumer Guarantees:

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, warranty, or other right or remedy conferred on you by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified by agreement.

Where we are liable to you under the Australian Consumer Law or other applicable laws, our liability is limited (to the extent permissible by law) to, at our option: re-supplying the service; or paying the cost of having the service supplied again.

9. Limitation of Liability

To the maximum extent permitted by law:

  • Validash's total liability to you for any claim arising out of or in connection with these Terms or the Service is limited to the amount you paid for the Service
  • Validash is not liable for any indirect, incidental, special, consequential, or punitive damages

However, nothing in these Terms limits or excludes our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded or limited under Australian Consumer Law

Consumer Rights:

You may have certain rights under the Australian Consumer Law and other applicable laws which cannot be excluded, restricted, or modified. These Terms do not limit those rights.

10. Changes to Terms

We may update these Terms from time to time. When we make material changes, we will:

  • Update the "Last updated" date at the top of this page
  • Notify you by email (if you have an account with us)
  • Display a prominent notice on our website

Continued use of the Service after changes constitutes acceptance of the revised Terms. If you do not agree to the changes, you should stop using the Service.

Your rights under the Australian Consumer Law are not affected by any changes to these Terms.

11. Governing Law

These Terms are governed by the laws of Australia.

Disputes arising from these Terms will be subject to the non-exclusive jurisdiction of the courts of Australia.

However, nothing in this clause limits your rights to take action under the Australian Consumer Law in the state or territory where you reside.

12. Contact Information

For questions about these Terms or our Service:

  • Website: https://www.validash.live/contact
  • Response Time: We aim to respond to all inquiries within 2 business days

13. Data Retention and Your Rights

Data Retention:

  • We retain your audit report and associated data for 12 months from the date of purchase
  • After 12 months, your data may be anonymized for aggregated analytics purposes
  • You can request early deletion of your data at any time

Your Rights:

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal obligations)
  • Revoke Google Analytics access through your Google Account settings
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your data

14. Complaints and Dispute Resolution

If you have a complaint about our Service:

Step 1: Contact Us

Please contact us through our website with details of your concern. We will respond within 5 business days.

Step 2: Internal Review

If you are not satisfied with our initial response, you may request an internal review. We will respond within 10 business days.

Step 3: External Resolution

If we cannot resolve your complaint to your satisfaction, you may:

  • Contact the Australian Competition and Consumer Commission (ACCC) - Phone: 1300 302 502, Website: www.accc.gov.au
  • Lodge a complaint with your state or territory Consumer Affairs office
  • Seek independent legal advice

Your Rights Under Australian Consumer Law:

You have rights under the Australian Consumer Law that cannot be excluded by these Terms. For more information, visit www.accc.gov.au/consumers

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